1. Introduction
Tricove Tech Pte Ltd (“Tricove”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you access or use our websites, digital name card services, QR code services, platforms, applications and related services (collectively, the “Services”).
This Privacy Policy is drafted in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and, where applicable, aligns with generally recognised data protection principles.
2. Data Controller
Tricove Tech Pte Ltd
UEN: 201814957G
Registered Address: 10 Ubi Crescent #07-15 Singapore 408564
Email: [dpo@tricove.com.sg]
Tricove is the data controller for personal data collected in connection with the Services.
3. Use of White-Label Platform and Third-Party Processors
Our Services are operated using a white-label QR code and digital engagement platform provided by a third-party technology provider, including QR Planet GmbH.
In this arrangement: – Tricove acts as the data controller; and – QR Planet GmbH acts as a data processor, processing personal data strictly on our instructions and solely for the purpose of providing platform functionality, hosting, analytics, security and technical support services.
We have contractual arrangements in place to ensure that such processors provide an appropriate level of data protection and confidentiality.
4. Personal Data We Collect
Depending on how you interact with our Services, we may collect and process the following categories of personal data:
- Identity and Contact Data: name, job title, company name, email address, telephone number
- Account Data: login credentials, account preferences
- Content Data: information, media, landing page content, or contact details submitted through QR codes or digital name cards
- Usage and Technical Data: IP address, device type, browser information, operating system, timestamps, QR code scan data, usage statistics
- Communications Data: enquiries, feedback, support requests and correspondence
We do not intentionally collect sensitive personal data unless it is voluntarily provided by users through the Services.
5. Purposes of Processing
We collect and process personal data for the following purposes:
- To provide, operate and maintain the Services
- To manage user accounts and authenticate access
- To generate and manage QR codes and digital name cards
- To provide customer support and respond to enquiries
- To monitor usage, performance, security and improve our Services
- To comply with applicable legal and regulatory obligations
6. Legal Basis for Processing
Where applicable, personal data is processed based on one or more of the following grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests, where such interests are not overridden by your rights
7. Disclosure of Personal Data
We may disclose personal data to third parties only where necessary, including:
- Technology and platform providers (e.g. QR Planet GmbH) acting as data processors
- Hosting, infrastructure, analytics and security providers
- Professional advisers, regulators or authorities where required by law
Personal data is not sold or traded to third parties.
8. Overseas Transfers
Some personal data may be transferred to or processed outside Singapore, including in jurisdictions where our platform providers or hosting infrastructure are located. We take reasonable steps to ensure that such transfers are subject to appropriate safeguards and that personal data receives a comparable standard of protection.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Data may be deleted or anonymised upon account termination, subject to legal or operational retention requirements.
10. Cookies and Similar Technologies
Our websites and Services may use cookies and similar technologies to:
- Enable essential platform functionality
- Improve performance and user experience
- Conduct analytics and usage measurement
You may control or disable cookies through your browser settings, although doing so may affect certain features of the Services.
11. Security of Personal Data
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include access controls, encryption where appropriate, and secure hosting environments.
12. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent for the collection, use or disclosure of your personal data
Requests may be submitted to us using the contact details below. We may require verification of identity before responding.
13. Third-Party Links
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices of such third parties, and users are encouraged to review their respective privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will take effect upon publication.15. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or our handling of personal data, please contact:
Tricove Tech Pte Ltd
Email: dpo@tricove.com.sg